Privacy Policy

TERRA’S KITCHEN PRIVACY POLICY

Welcome to our website (the “Site”), which is owned and operated by Terra’s Kitchen, LLC (“Terra’s Kitchen”, “TK”, “we”, “us”, or “our”).  This privacy policy (“Privacy Policy”) tells you what information we collect and how we use, share, and protect that information.  Please read this Privacy Policy carefully to understand our practices regarding your information.  Please also read our Terms and Conditions (“Terms and Conditions”).  Together, these documents govern your relationship with TK

You agree to the terms of this Privacy Policy and the accompanying Terms and Conditions in their entirety when you: (a) access, use, view, or interact with the Site in any manner; (b) sign up for any service provided by TK ("Service"), including our food delivery service; (c) access links to Terra’s Kitchen social media pages/accounts on third party social media websites (collectively, “Social Media Pages”); and/or (d) enter any of the sweepstakes, contests and/or promotions offered by TK from time-to-time (“Promotions” and together with the Site, Service, and Social Media Pages, the “Offerings”). 

IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS AND THIS PRIVACY POLICY IN THEIR ENTIRETY, YOU ARE NOT AUTHORIZED TO ACCESS THE SITE OR OTHERWISE USE OUR OFFERINGS.

INFORMATION COLLECTION

Personal Information

When you register on or otherwise interact with the Site, you may be required to provide us with personal information about yourself (collectively, the “Personal Information”). This Personal Information includes information that is used or intended to be used to personally identify an individual, like your name, address, e-mail address, or phone number, as well as other non-public information that is associated with this personal information. We do not expect to collect any Personal Information from you when you use the Site unless you voluntarily provide it.

Billing Information

When you place an order on the Site, you will be required to provide certain information in addition to the Personal Information noted above.  Such information may include a debit card number, credit card number, expiration date, and similar information (collectively, the “Billing Information”). All transactions are processed by third-party payment vendors.  TK does not collect, store, or maintain any Billing Information. Instead, it is collected, processed and maintained through these third-party vendors pursuant to their respective privacy policies and terms of use.

Other Information

In addition to the Personal Information and Billing Information noted above that you voluntarily provide to us, we may collect additional information (collectively, the “Other Information”).  Additionally, we may aggregate your Personal Information or strip your Personal Information of any information that specifically identifies you to create Other Information and we may use this Other Information as provided in this Privacy Policy.

Other Information may be collected from:

Your Activity

Activity information includes information that we automatically collect when you use any of our Offerings, such as your IP addresses, browser type and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what sections of the Site you visit, order information, and similar information concerning your use of our Offerings. Activity information is generally not linked to information that is personally identifying unless you are an active customer, or have otherwise provided such information to us.  

Cookies

Like most websites, TK uses “cookie” technology throughout the Site. Cookies are small packets of data that a website stores on your computer’s hard drive so that your computer will “remember” information about your visit.  We use cookies to help us deliver a more personalized services and enhance your experience using the Site.  If you do not want the Site to place a cookie on your hard drive or mobile device, you may be able to adjust your internet browser settings to refuse cookies. If you decide not to accept cookies from us, our Offerings may not function properly.

Social Media 

When you access our Offerings through Social Media Pages, you are authorizing TK to collect, store, and use any information that you provide, have permitted the social media service to share with us, and any information that you have made public in connection with that social media service, in accordance with this Privacy Policy.

Targeted Advertising.

We may work with third parties to allow such third parties to show Terra's Kitchen ads on sites other than Terraskitchen.com, and to permit third parties to use cookies to serve ads to you based on your past visits to the Terraskitchen.com website. TK does not control these third-party technologies and their use is governed by the privacy policies of third parties using such technologies. If you do not wish to permit these activities, you may opt out by visiting the Network Advertising Initiative opt-out page here: http://www.networkadvertising.org/choices/

Additional Information

TK may collect additional information that you voluntarily provide, such as your hobbies, personal interests, household demographics, and product and service preferences. We may also collect information from other sources.

INFORMATION USE

We use your Personal Information and Billing Information for such purposes as responding to your requests, processing and filling customer orders, verifying your qualifications for certain products and services, billing, improving our Services, providing an enhanced and more personalized experience, communicating with you, and informing you of special offers and discounts. From time to time, we may also use your Personal Information to solicit your feedback, send you offers or surveys, and inform you about our products, services, upcoming events, recipes, and special promotions and those of our third-party marketing partners. We may provide your Personal Information to third parties to the extent necessary or desirable to fill your order or complete your transaction. For example, we may use a third party supplier for certain goods, an outside shipping company to ship orders, and we do as a matter of course use a credit card processing company to bill users for goods and services.  Your Personal Information may also be shared with third parties whose products or services we feel may be of interest to you.

We may share your email address, or Other Information you voluntarily provide to us with third-party partners (including social media websites) for purposes of their provision to us of services, and/or our collection of information from such sources. Such third-party partners are not authorized to use your email address for any other purpose.

If you submit your email address to be added to a mailing list or in connection with a Promotion, we will use the email address to send you announcements, special offers from TK and our promotional partners along with Site and Offering updates. You can unsubscribe from these emails by following a link in the email or by contacting us at customercare@tk.co.

If you elect to use our referral services for informing a friend about our Site or Offerings, we ask you for the friend's name and email address. TK will automatically send the friend a one-time email inviting them to visit the Site. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program. The friend may contact us to request the removal of this information from our database.

We reserve the right to use and disclose Other Information collected in connection with your use of the Site or our Offerings publicly without restriction, including disclosure to third party vendors who may help us enhance or provide the Site or Services or to third parties.

To the extent permitted by law, we may also disclose Personal Information, Billing Information, and Other Information when required by law, court order, or other government or law enforcement authority or regulatory agency, or whenever we believe that disclosing of such information is necessary or advisable, for example, to protect the rights, property, or safety of Terra’s Kitchen or others. 

In the event of a company sale, merger, reorganization, dissolution, or similar event, the Personal Information, Billing Information, and Other Information you have provided to us or that we have gathered about you may be transferred and may become subject to a different privacy policy.

INFORMATION PROTECTION

Terra's Kitchen takes precautions to protect your Personal Information and Billing Information. When a form on the Site asks users to enter sensitive information (such as a credit card number), that information is encrypted prior to transmission over the Internet using secure socket layer (SSL) encryption technology.

While we make commercially reasonable efforts to safeguard your Personal Information and Billing Information, no transmission of data over the Internet or any other public network is guaranteed to be 100% secure. As a result, we cannot ensure or warrant the security of any information you transmit to us or information we transmit to you in connection with our Offerings, including information transmitted over email, and you do so at your own risk.

NON-US INFORMATION

You agree that your information will be held by TK in the United States and may also be held and accessed by TK staff and third parties working for TK inside and outside the United States. If your information is gathered outside the United States, you agree that it may be transferred to TK’s United States offices to be used for these purposes, and it may be transferred to and shared with any of TK’s worldwide locations.

CHILDREN’S PRIVACY

We do not knowingly collect Personal Information from children under the age of thirteen. If we become aware that we have collected Personal Information from a user of the Site who is under the age of thirteen, we will endeavor to remove that user's personal information from our files.

EXTERNAL WEBSITES

Our Offerings may contain links to third-party websites and third party websites may link to the Site.  TK has no control over the privacy practices or the content of any of our business partners, advertisers, sponsors, or other such third party websites.  As such, we are not responsible for the content or the privacy policies of those parties or such third-party websites.  You should check the applicable privacy policy and terms of use when visiting any other websites.

OPT OUT / CORRECTIONS

Upon your request, we will endeavor to: (a) correct or update your Personal Information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. Please email your request to TK’s customer support department at customercare@tk.co. Please clearly label the subject line "Opt Out / Corrections," and do not email your credit-card number or other sensitive information.

Please be aware that in order to opt-out of receiving Terra’s Kitchen Service-related, Promotions-related and inquiry response-related messages, you must cease requesting and/or utilizing the Offerings, cease participating in Promotions and cease submitting inquiries to Terra’s Kitchen, as applicable. 

POLICY CHANGES

We may change this Privacy Policy from time-to-time without notice to you. You may access the current version at any time by clicking on the "Privacy" link on our Site. We encourage you to refer to this Privacy Policy on an ongoing basis so that you are aware of our current Privacy Policy.

QUESTIONS AND FEEDBACK

We welcome your comments and questions pertaining to our Privacy Policy.  You can contact us at customercare@tk.co, or at 844-485-FOOD (3663).  

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