Careers

Why Work At TK

Terra’s Kitchen started with one goal in mind: to get family and friends back to the dinner table. Every day, each team member -- from customer care to marketing to operations to finance and more -- collaborate to create the ultimate customer experience. While we’re at it, we’re usually shuffling between playlists like Hipster BBQ and anything 90s-related and high-fiving over successes (or just on the way out the door).

Ed Reed

Love making someone smile with a helpful email? Can’t stop thinking about how to provide the best website user experience? Have a passion to feed others as you’d feed yourself and be a part of an industry that’s taking on the online grocery game? We want to hear from you.

TK Team

Current Openings

Customer Service Associate

Our Customer Support Associates (CSAs) are critical in supporting our customers. They serve as our brand voice. We search for the best people who are willing to take the responsibility seriously and enjoy solving problems. In return, we provide a great work experience, employee discounts and many other benefits.

This job will require you to work at our office in Baltimore helping our customers each day online and over the phone. Your job is to communicate and educate our customers, resolve customer problems, determine the cause of issues, select and explain the best solutions, and expedite the correction or adjustments necessary. Other responsibilities include:

  • Answer customer questions on social media
  • Resolve complaints via phone, email, mail and social media
  • Provide assistance for the placement of orders, refunds or exchanges
  • Follow-up with customers to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Prepare product or service reports as requested

Terra’s Kitchen needs someone who cares for our customers and believes in our brand. Must be willing to take pride in helping our customers in the most professional way. We are growing and this is a ground floor opportunity to join the TK team with career advancement opportunities in the areas of marketing, technology and operations.

Knowledge of and experience with social media, including Facebook and Twitter

  • Excellent verbal and written skills
  • Attention to detail
  • Ability to work flexible hours
  • Problem solving, organizational and listening skills
  • Ability to securely handle sensitive customer information
  • Telecommuting and part-time candidates may be considered

Let’s give our customer the “wow” experience by using the six best words for Customer Support – Delighted, Absolutely, Pleasure, Happy, Sorry and Yes.

Apply Now

Sr. Backend Developer

This critical role for TK will assist in the development/programming of all e-commerce/web-related systems. Individual must be able to work with minimal supervision, have the initiative to research and suggest new ideas and tools, and be a team player. Individual will also oversee external web development agency relationship(s). The major responsibilities include, but are not limited to:

  • Website Design/Functionality: 5+ Years Work Experience in Web Development and experience in Magento or PHP development environment required. Magento certified a plus but not required
  • Writing well organized, robust code with maintainability and scalability in mind
  • Ability to Provide level of effort estimation for the implementation of features/functionality
  • Follow common web standards and development methodologies
  • Research and recommend new technology to enhance user experience
  • Integrating 3rd party API's and interfaces with our client’s sites
  • Automating manual processes using scripting languages
  • E-commerce Development
  • PHP development & methodologies/frameworks (3+ years)
  • Experience and passion for web site navigation, features and functionality- specifically responsive design and mobile working collaboratively with a team of in-house, UI and UX designers and developers.
  • Ability to handle multiple, competing priorities, and meet deadlines
  • The ability to work in an open, collaborative startup environment
  • Mobile development (iOS/Android/Other) a plus, but not necessary

Apply Now

Marketing Intern

The Marketing Intern is responsible for assisting the Marketing team on projects that drive brand awareness, consumer engagement, new customer acquisition, and orders. Duties and responsibilities may include:

Influencer Relations

  • Manage incoming influencer relations requests
  • Research influencer opportunities based on campaign needs/criteria
  • Assist with contracts and invoicing
  • Research competitor influencer programs

PR

  • Oversee process of orders for editors and high-profile customers
  • Monitor competitor media placements

Content

  • Create content for Terra’s Kitchen blog and social media posts
  • Help create and maintain monthly content calendar
  • Assist with scheduling and publishing content using Hubspot
  • Analyze blog traffic to help decide upcoming post topics/focuses

Social Media

  • Assist with management of corporate social sites, including Facebook, Twitter, Instagram
  • Bring new ideas for social content, contests, channels, etc.
  • Research competitor social media programs

Events

  • Assist with events in the local Baltimore area including influencer engagements, networking events, and other Terra’s Kitchen-sponsored community events.

Skills Required:

  • Exceptional written and verbal communication skills required
  • Must be extremely organized and have the ability to multitask
  • Must take initiative without constant supervision
  • Easily adapts to rapidly changing environment and demands
  • Able to effectively use Microsoft Excel/Google Sheets

Apply Now

Accounting Intern

Company is looking for an Accounting intern. The student filling this position will handle a wide range of important duties:

Responsibilities

  • Manage and reconcile accounts receivable, accounts payable and bank statements
  • Post journal entries
  • Balance sheet reconciliation
  • Manage the weekly and monthly tracking of our physical inventory
  • Support the Controller on day to day projects

Requirements

  • Applicants should be an Accounting major proficient in Microsoft Office applications. Attention to detail, the ability to multi-task and excellent communication skills are all essential to this position.

Major

  • Accounting

Apply Now

Operations Specialist

Terra's Kitchen's Operations Specialist will join the Operations team, working closely with our customers, suppliers, and operations partners. The position is based in our Baltimore office.

Responsibilities will include, but are not limited to the following:

  • Manage the receiving, usage, and purchasing of inventory
  • Utilize and enhance forecasting reports to anticipate future inventory needs
  • Place orders with suppliers to replenish stock, avoiding shortages or excessive surplus
  • Work with Finance team to resolve invoice and inventory count discrepancies
  • Assist in the development of various Standard Operating Procedures (SOPs) within Operations
  • Identify ways to help optimize current Operations processes and reduce costs
  • Develop procurement strategies to effectively source new products and suppliers
  • Evaluate suppliers to achieve cost-effective deals and trusting relationships
  • Assist in the Product Development process

Required Skills

  • Excellent verbal and written skills
  • Reliable and trustworthy
  • Ability to problem solve and handle complex situations
  • Communicate effectively with suppliers and vendors
  • Ability to accurately track inventory and create reports
  • An analytical mind with strong attention to detail
  • Experience working in a fast-paced environment within Supply Chain/Operations
  • Proficient in Microsoft Excel and Google Docs
  • Six Sigma Certified (preferred, not required)

We search for the best people who are willing to take the responsibility seriously and enjoy solving problems. In return, we provide a great work experience, employee discounts and many other benefits.

Apply Now

Perks Include

  • Awesome Location
    We’re in the heart of Canton, one of Baltimore’s best waterfront neighborhoods
  • Casual Attire
    Jeans and tees? Shorts and flip flops? Your call.
  • Monthly Terra’s Kitchen Credit
    We ask you to talk the talk, so we’ll help you walk the walk.
  • Office Dog
    Don’t be surprised if she begs for your lunch.
  • Standing Desks
    If you want to burn a few extra calories throughout the day, we have you covered.
  • Flexible PTO
    You do the work and we’ll trust you to take time as you need.
  • Health Insurance
    Don’t bring those germs to the office!
  • Dental Insurance
    Keep your pearly whites bright.
  • Vision Insurance
    The eyes have it.

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